Do I need to set up an account to place an order?
You can shop at Ombreprom.uk without creating an account and check out as a guest. However, if you create an account with us at Account, you'll be able to enjoy the following benefits:
- Track your orders and review past purchases.
- Save your address and billing details so you can shop even quicker next time.
- Access your store credit to apply to your next purchase.
What is the status of my order?
Once an order is placed, customer will receive a confirmation email with order summary, and a shipping notification email that includes the tracking information of your order after your order is shipped. If you are a registered user, simply log in to your account to check your order status. Guest users will receive the email notification.
Are your items true to size?
Yes, our product is true to size. However, for the best possible fit, we recommend checking the size charts in detail located on each specific product page.
How to choose my size?
There is size information on each product page. Customers may compare the reference measurements with your own clothes to find the best choice.
"One size" does not means that fit all sizes but means there’s only one size for this product.
Is the color of item completed the same as what I saw online?
We try out best to avoid this issue and to display the actual color of the item as possible as we can. However, the camera's perspective and the extent of lighting may cause a slight color difference. We thank you for your understanding.
Why did an item disappear from my shopping cart when I tried to check out?
Sometimes an item may go out of stock as you are shopping and is then removed from your cart without notice before checkout. We apologize for any inconvenience.
Why did my order get canceled?
We do our best to keep the inventory up to date, but occasionally items sell out before we can update on website. This may result in either partial or your whole order being canceled. If all items of your order are unavailable, you will be notified about the cancelation in a timely manner. If partial of your order is unavailable, the unavailable items will be canceled for refund and the remainder of your order will ship out normally.
Can I add or change or cancel my order after it has been placed?
Please contact us immediately, in most cases, we can make any necessary adjustments to your order. However, once your order was processed and sent to the post office, we will be unable to make any change.
PAYMENT METHODS & VERIFICATIONS
What payment methods do you accept?
We accept PayPal as our secure payment method which accepts all kinds of credit or debit cards. Once your order is submitted, you will be redirected to Paypal’s official website where you can make payment.
We also accept Western Union and Wire Transfer. Customers who pay by Western Union or Wire Transfer will get 5% discount, please contact our customer service and we will email the payment information.
We do not accept cash, checks, or money orders. We also take security very seriously indeed, so your details will be safe with us.
Shipping address is different from billing address
Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted via email. This may delay shipping time.
Why do I need to verify my payment of my order?
More detailed information may be requested for orders selected at random by our risk control center for further verification before processing the orders.
We carefully evaluate accounts to protect our customers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.
SHIPPING & TRACKING:
When will my order be shipped?
Ombreprom makes our every effort to ship the purchase as soon as possible. Orders placed are usually processed and shipped within 2~5 business days from the time the order is placed. Orders placed on weekend or national holidays will be processed the following business day and shipped within 2~5 days. Some complicated order or special occasions may require additional processing time.
Can I use PO boxes or APO/ FPO military address?
We currently do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
How do I track my order?
Once your order ships out from our warehouse. You will receive a shipping notification email that includes the tracking information of your order. All order packages are able to track the location and the exact arriving date.
Why my shipping information is not updated?
When your package is in transit, there is no further updated information until it has reached the next sort facility. It may take a couple of days to see any activity online.
Will I have to pay taxes on my order?
In general, free shipping to most countries will not be charged custom taxes.
If you choose express shipping to destination other than USA, there will be a high possibility that express shipping will cause customs taxes.
Taxes are assessed based on destination policy that the order is shipping to, not the billing address. If the destination assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.
Why was my package returned?
Your package could be returned for the following reasons:
- The delivery address is incorrect or incomplete.
- The phone number is incorrect or invalid so that the courier contact with you for package delivery.
- The zip code/postal code is incorrect.
Please contact your local courier for the exact reason as soon as you found that your package was returned.