1. Material: tulle, elastic satin, lace, Chiffon, etc.
2. Length: Tea length, floor length, knee length, sweep train, etc.
3. Embellishment: beading, embroidery, appliques, handmade flowers, handmade ruffles are available.
4.Closure: Zipper back or Lace up back.
5. Color: picture color or other colors, we have over 126 colors for option. If you want to make custom color, please refer to the color swatch and send us the color number.
6. Size: standard size or custom size, if dress is custom made, we need the following measurements:
-Shoulder to shoulder :_______cm/inch
-Nipple to nipple=_______cm/inch
-Shoulder to nipple :_______cm/inch
-Shoulder to floor through nipple no shoes=_______cm/inch
-The dress shoes heel height=_______cm/inch
For long sleeves dresses, we also need:
-Arm hole=__________cm/inch (end of arm)
-Wrist hole=______ cm/inch
-Sleeve length=______ cm/inch
More info you need to know:
1. Delivery time:
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
2. Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
3. Shipping: by UPS or DHL or some special airline.
4. Payment: Paypal, bank transfer, western union, money gram and so on.
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1). Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2). Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3). The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4). The tracking number of the returned item must be provided together with the reference code issued.
5). If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6). You are required to pay for the shipping fee to return or exchange the dress.
7). When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Standard receiving time (Time you pay successfully) = Tailoring time (around 2-5 Calendar days) + Shipping time (around 3-15 Calendar days).
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.
Tracking Your Order
You can check your order information at this link.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
International Delivery Policies (Ship Worldwide)
For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.